At AUTUMNWORDS, we want every customer to enjoy a confident and satisfying shopping experience. We carefully select and prepare our fashion products to ensure quality, style, and comfort.

If you are not completely satisfied with your purchase, we provide a clear and transparent Refund & Returns Policy to help you understand the available options and procedures.

Please read this policy carefully before placing an order. By purchasing products from AUTUMNWORDS, you acknowledge and agree to the terms described below.

1. Overview

AUTUMNWORDS is committed to providing high-quality fashion products and excellent customer service. We understand that customers may occasionally need to return or exchange items due to reasons such as:

  • Incorrect size selection
  • Product preference changes
  • Product defects
  • Items damaged during delivery
  • Incorrect items received

Our return and exchange process is designed to be simple, fair, and convenient while ensuring the protection of both customers and our products.

2. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The return request must be submitted within the applicable return period after receiving your order.
  • The item must be unused, unworn, and in original condition.
  • The item must include original packaging, tags, labels, and any included accessories.
  • The product must not show signs of washing, alteration, damage, or wear.
  • Proof of purchase or order information may be required.

For hygiene, safety, and product protection reasons, certain items may not be eligible for return if they have been used or altered.

3. Items That Cannot Be Returned

Certain products may not be eligible for return or exchange, including but not limited to:

  • Items that have been worn, washed, or damaged after delivery
  • Products without original tags or packaging
  • Customized or personalized products
  • Items purchased as final sale or clearance items where stated
  • Products returned outside the permitted return period

If an item is not eligible for return, customers will be notified accordingly.

4. Return Period

Customers may request a return within the return timeframe specified by AUTUMNWORDS after receiving their order.

To ensure a smooth return process, customers should contact us as soon as possible after identifying an issue with their order.

Return requests submitted after the applicable period may not be accepted.

5. How to Request a Return

To initiate a return, customers should follow these steps:

Step 1: Contact Us

Please contact AUTUMNWORDS through the available contact methods provided on our website and provide the necessary order details.

Information that may be required includes:

  • Order number
  • Customer name
  • Purchased item details
  • Reason for return
  • Supporting information or photos if applicable

Step 2: Return Approval

After reviewing your request, we will provide instructions regarding whether your return request is approved.

Please do not send items back before receiving return instructions.

Unauthorized returns may not be processed.

Step 3: Ship the Item Back

If your return request is approved:

  • Carefully package the item
  • Ensure the product remains protected during transportation
  • Follow the provided return instructions

Customers are responsible for ensuring returned items arrive safely unless the return is due to an error caused by AUTUMNWORDS.

6. Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

Customers may be responsible for return shipping costs when returning items due to reasons such as:

  • Incorrect size selection
  • Change of preference
  • Ordering the wrong product
  • Personal reasons

AUTUMNWORDS Responsibility

AUTUMNWORDS may provide assistance for returns caused by:

  • Incorrect items being sent
  • Products received damaged
  • Manufacturing defects
  • Quality issues confirmed after review

Each return case will be reviewed individually to determine the appropriate solution.

7. Product Exchanges

AUTUMNWORDS may offer exchanges depending on product availability and the specific situation.

Exchange requests may include:

  • Different size
  • Different variation
  • Replacement for defective items

To request an exchange, customers should contact us with:

  • Order information
  • Original product details
  • Requested replacement details
  • Reason for exchange

Exchange approval depends on product availability and return eligibility.

If the requested replacement item is unavailable, alternative solutions may be provided.

8. Size and Fit Issues

As fashion products may vary in fit depending on personal preference, body shape, and styling expectations, customers are encouraged to carefully review product information before ordering.

Customers should consider:

  • Product size guides
  • Measurements
  • Product descriptions
  • Style information

Returns caused by incorrect size selection may be accepted according to our return conditions; however, return shipping costs may apply.

9. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts or accessories

Please contact AUTUMNWORDS as soon as possible after receiving your order.

To help us review the issue, we may request:

  • Order details
  • Description of the problem
  • Photos or videos showing the issue

After evaluation, we may provide an appropriate solution, such as:

  • Replacement
  • Exchange
  • Refund
  • Other reasonable resolution

10. Refund Policy

Once a returned item has been received and inspected, AUTUMNWORDS will process the refund according to the approved return decision.

If approved, refunds may be issued through the original payment method used for the purchase.

The refund amount may include:

  • Eligible product value
  • Applicable approved refund amounts

Unless otherwise required by applicable laws, certain costs such as shipping fees may not be refundable.

11. Refund Processing Time

After a refund has been approved, processing time may vary depending on:

  • Payment method
  • Financial institution processing times
  • Payment provider procedures

Customers should allow reasonable processing time for refunds to appear in their account.

AUTUMNWORDS is not responsible for delays caused by external payment providers or financial institutions.

12. Late or Missing Refunds

If you have not received an expected refund:

Please consider checking:

  • Your payment account
  • Bank processing times
  • Payment provider status

If the refund is still missing after the expected processing period, please contact us through the available contact information on the AUTUMNWORDS website.

13. Order Cancellation

AUTUMNWORDS understands that customers may occasionally need to cancel an order.

Cancellation requests must be submitted as soon as possible after placing an order.

Once an order has entered processing, preparation, or shipment stages, cancellation may no longer be possible.

If cancellation is unavailable, customers may request a return according to this Refund & Returns Policy after receiving the product.

14. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping arrangements or costs may apply.

AUTUMNWORDS recommends carefully checking all shipping details before completing checkout.

15. Lost or Undelivered Packages

If your package does not arrive within the expected delivery timeframe, please contact us for assistance.

We may review available order and shipping information to help determine the status of the shipment.

Delivery outcomes may depend on shipping carriers, destination regulations, and circumstances beyond our control.

16. Promotional Items and Discounted Products

Products purchased during promotions, sales events, or with discount codes may still be eligible for returns unless otherwise stated.

Specific promotional conditions may apply depending on the campaign.

Customers should review promotion terms before completing purchases.

17. Gift Orders

If an item was purchased as a gift, return arrangements may require additional verification.

Refunds may generally be issued according to the original payment method unless otherwise required.

18. International Returns

For international orders, customers should understand that return shipping may involve additional costs, customs requirements, or transportation time.

Customers are responsible for ensuring that returned products comply with applicable shipping requirements.

Additional fees caused by international return procedures may apply depending on the circumstances.

19. Changes to This Refund & Returns Policy

AUTUMNWORDS reserves the right to update or modify this Refund & Returns Policy at any time.

Changes may be made to reflect:

  • Business improvements
  • Customer service updates
  • Legal requirements
  • Operational changes

The updated version will be published on this page with the revised effective date.

Customers are encouraged to review this policy periodically.

20. Contact Us

If you have any questions regarding this Refund & Returns Policy, return requests, exchanges, or refund matters, please contact AUTUMNWORDS through the available contact information provided on our website.

Our team will review your request and provide assistance according to this policy.

21. Final Statement

At AUTUMNWORDS, customer satisfaction is one of our highest priorities.

We aim to provide fashionable, reliable, and high-quality clothing while ensuring that every customer receives professional support throughout their shopping journey.

Thank you for choosing AUTUMNWORDS. We appreciate your trust and support.